FAQ

How To Place An Order

Add your items to your basket, at checkout you will select "wholesale invoicing".
This will submit your order for review.
You will then be emailed a pro forma invoice which must be paid before dispatch.

Minimum Order Quantities

For first time wholesale orders our MOQ is 50 units or £200.
The 50 units can be spread across products.

Shipping

Shipping is calculated on a fixed rate up to 12kg, rates can be found here.
We usually ship via DPD but particularly small orders may be sent by Royal Mail.
If you have a preference of courier or want to arrange collection please contact us before placing an order.

Lead Times

Most of our orders dispatch within 3 working days, large orders may take longer as the majority of our items are made to order. If you have a deadline then let us know, we will always try our best to help you out.

Product Photography

You are welcome to use your own product photography to showcase our items.
You may also use any of our photo stock found here.

You may only use photography of item types that you have purchased and listed and only in order to promote the Tabitha Eve range of products sold.

Payment

Payment is accepted by bank transfer in GBP only in advance of dispatch of your order in all cases. We'd love to offer credit terms but we simply don't have the resource to deal with the admin that comes with that our end.

Returns

We operate a no quibble return policy. Simply return unchanged items in a saleable condition within 14 days of receipt for a credit note. We are unable to accept returns on bespoke items or orders and we do not cover return postage. For returns over 50 units we will charge a restocking fee of 10% of the items value.

International Deliveries

You will not be charged UK vat on your order but import duties and vat may be payable once your order reaches your local port. Please provide us with your EORI number at point of order.

All Orders are Delivered At Place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. 

Terms & Conditions

Mostly we operate by a "do unto others" rule but this lawyer chap said we need T&C's so you can find them here.